Shipping Terms and Conditions

Satisfaction of our customers is always on our top concern and we live no stone unturned to offer them what they usually look for the real gemstones and many other hard to find minerals at affordable prices. Because of our excellent services and reliable products, we have succeeded to build good customer relations with our worldwide customers in a very short span of time. Integrity, honesty and complete devotion are the pillars of our business that is conducted by believing in the essence of business ethics.

Our Promise:

• We promise to offer you the best quality gemstones at reasonable prices
• Every stone you purchase from us is according to the standard set by American Gemological institute.
• We do not share your given information to any third party, as we reckon it your trust in us that we always like to maintain.
• We advertise our gemstones with their true images which depict each and every aspect of their original beauty and hue.
• We promise to offer quality services and your private information are always respectful for us.

Maximum level of customer satisfaction

It is customer satisfaction that plays a pivotal role to make some business thrive, and we know this fact very well that customers can only trust you provide them maximum satisfaction in every aspect of your services and products. We have been offering our products with the very aim of providing you maximum satisfaction in each and every aspect of our products and services.

Payment methods

Various methods are being used for payment transfer, but swift payment transfer is considered the best method in this connection, as this method is quite suitable for a large number of customers. This method usually takes three days to transfer money to our account from the bank account of the customer. We ship the required products just one day after the confirmation of the payments. But as international rules go by, the customers are bound to pay for the transfer fee, which is around $12. We also accept wire transfer through bank and pay pal https://www.paypal.com/.

Return Policy

We also have a return policy that can also prove very effective for our customers to trust in us. According to this policy, the customers are allowed to return their purchased goods, but with some proper reason of returning. The products can be returned within 10 days, but insurance and shipping charges are not refundable.  These products can be returned to us by repacking the invoice and other essentials, but you shouldn’t mention words like jewelry, gemstone outside the packing box, as it may entice other to steal that parcel.

You must notice that we refund payment after thorough inspection of these products. 

You must also note:

If you are going to return some specific product, the following issues must be considered.

• The returned products must not be damaged, and without any use or alteration as well.
• You must send invoices, other relevant papers and other appraisals with the returned goods.
• Authorize code for return must be clearly mentioned on your parcel
• We always like to return the product as early as possible, but usually it takes one week or more to complete the entire process.

Collection and Use of information

We use different personal information like email address, house address, name and phone numbers, but it is assured that no such information are shared or sold to any third party. We are the sole owner of all the given information.

Handling and Shipping charges

Handling and shipping charges mainly depend on the type of services and weight of the product that customers want to have. We shipped these orders though different courier services. You must mention your precise street address rather than PO Box address to get the delivery in time.